Policies FAQ

Mailbox Repair Service LLC (“MRS”)
Effective Date: November 8, 2025

Are all sales really final?

Yes. We do not offer refunds. Deposits, mobilization/dispatch fees, special-order/custom materials, and completed services are non-refundable. See Payments & Refunds.

Why do you require deposits?

Deposits reserve materials and your spot on the schedule. For projects >$600, deposits are typically 30–50% and are credited to your final bill and non-refundable. See Payments & Refunds.

What if weather or materials delay my job?

We’ll reschedule as soon as safely possible. Dates are estimates that may shift due to weather, safety, crew availability, or supply issues. See Terms of Service §5.

What’s covered by your warranty?

A 1-year workmanship warranty on jobs performed by MRS. If covered workmanship fails within a year, we’ll repair or re-perform the affected portion (no cash refunds/credits). See the Limited Workmanship Warranty.

What’s not covered?

Normal weathering; freeze-thaw; erosion; ground movement/drainage; irrigation overspray; impacts (cars, lawn equipment); vandalism/theft; third-party alterations; customer-directed placements against our guidance; cosmetic-only issues (hairline cracks, efflorescence, patina/finish changes); and any work not paid in full. Full list: Warranty Exclusions.

Do materials have a warranty?

Materials are covered only by the manufacturer’s warranty (if any). Exact brick/stone/finish matches aren’t guaranteed due to age, dye lots, and texture differences.

How do I request warranty service?

Email support@mailboxrepairservice.com within 30 days of discovering the issue (and within 1 year of completion). Include photos, address, and your invoice number. We may inspect on site; if covered, we’ll repair within a commercially reasonable timeframe. See How to Make a Claim.

Do you handle USPS placement and approvals?

We’ll advise typical USPS guidelines (height/setback). Unless our written scope says otherwise, final approval and ongoing compliance are the customer’s responsibility (including HOA/municipal requirements). See USPS Compliance Note.

Are you affiliated with USPS?

No. We’re independent and not endorsed by USPS.

Can you install CBUs?

Yes—site approval and coordination with USPS/HOA/municipality may be required. We can help if it’s in the written scope.

What are your trip or late-change fees?

• <48 business hours: $50 mobilization (plus any non-returnable materials already purchased).

• No access / unsafe site on arrival: $50 trip fee.
  See Payments & Refunds.

Which payment methods do you accept?

Invoices are due upon receipt. We accept VISA/MC/AmEx, ACH, check (to “Mailbox Repair Service LLC”), or cash. See Payments & Refunds §2.

Can I dispute a charge with my bank?

Please contact us first at support@mailboxrepairservice.com. A 10-business-day notice and cure period is required before any chargeback. See Payments & Refunds §6.

Will you match my brick exactly?

We’ll do our best, but exact matches aren’t guaranteed. Natural variation and discontinued runs occur; this is not a defect.

Who performs the work—MRS or a partner?

Most projects are performed by MRS (sometimes with qualified subcontractors). If we connect you with an independent Provider, your contract and warranty are with that Provider. See Terms §16 Subcontractors and Warranty: Provider-Performed Projects.

Do you offer accessible formats or assistance with policy pages?

Yes. If you need this content in an accessible format or have trouble using our site, contact support@mailboxrepairservice.com or (405) 310-9607. See Accessibility.

Can I get a Certificate of Insurance (COI)?

Yes. Email support@mailboxrepairservice.com and we’ll send a current COI.

How can I contact you?

support@mailboxrepairservice.com • (405) 310-9607 • Mail: PO Box 756, Norman, OK 73070.